Thank you for choosing SpeedyNic.com.
We are committed to providing top-quality nicotine pouches. While our general policy is final sale and we do not typically accept returns, we are dedicated to addressing concerns related to damaged products.
General Policy
Please note that all purchases are considered final. Returns or exchanges are generally not accepted. We encourage you to thoroughly review your order before completing your purchase to ensure it meets your expectations.
Damaged Products
We strive to ensure that every product we ship is in perfect condition. However, if you receive a damaged product, here’s how we can assist:
Report the Issue:
Contact us at TeamSpeedyNic@gmail.com within 7 days of receiving your order to report any damage. Please provide a detailed description of the issue and attach photos showing the damage, if possible.
Return Merchandise Authorization (RMA):
We will review your complaint, and if it meets our criteria, we will issue an RMA number. The RMA number must be included on your return package.
Returning Your Product:
The item must be returned in the same condition as it was received, including all original packaging. Ship the item back to us within 7 days from the date the RMA number is issued.
Refund Process:
Once we receive and inspect the returned item, if your return is approved, we will credit your account with points equivalent to the purchase price. Alternatively, we may issue a coupon of equal value for use on future purchases. While cash refunds are not available, this ensures you can reclaim value on our site.
Exceptions
Please note that not all situations qualify for a refund:
- Damage caused by improper handling or storage by the customer will not be eligible.
- Altered or used products are ineligible for return.
Contact Information
For any queries or concerns regarding your order or our policies, please contact us at:
Email: TeamSpeedyNic@gmail.com
We appreciate your understanding and adherence to our Refund and Return Policy. Our goal is to ensure your satisfaction and to provide effective solutions when needed.